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Airport Services
Capital Airport Services
Airport Information Centers
If you have questions about airport services, please go to the Information Centers in the front hall on the 1st or 2nd floor. Here the airport staff can provide you with information on flights, boarding procedures, related tips when traveling by air, and other services.
Locations: (Terminal 1) Near Gate No.2 in the Departure Hall; north of Gate No.3 in the Arrival Hall
(Terminal 2) Opposite Gates No.6, 12 and 16
Supervisor's Telephone: 010-64571666
Operating Hours: 06:30-23:00
Temporary Identity Card
If your identity card or certificate is lost, damaged or expired, you can go to the airport police station and get a temporary identification card for boarding.
Location: (Terminal 1) East side of the Arrival Hall on the 1st floor
(Terminal 2) Room 22008, east of Domestic Security Channel 1
Tel: 010-64597459
Left Baggage Office
If you need to check your baggage, please contact the Left Baggage Office. You can check your baggage by the hour or by the day.
Location: (Terminal 1) East wall.
(Terminal 2) Near Gate No.9 in the Arrival Hall on the 1st floor; Near Gate No.8 and 10 in the Departure Hall on the 2nd floor
Operation Hours: 24 hours
Service Tel: 010-64598151
Airport Information Centers
If you have questions about airport services, please go to the Information Centers in the front hall on the 1st or 2nd floor. Here the airport staff can provide you with information on flights, boarding procedures, related tips when traveling by air, and other services.
Locations: (Terminal 1) Near Gate No.2 in the Departure Hall; north of Gate No.3 in the Arrival Hall
(Terminal 2) Opposite Gates No.6, 12 and 16
Supervisor's Telephone: 010-64571666
Operating Hours: 06:30-23:00
Temporary Identity Card
If your identity card or certificate is lost, damaged or expired, you can go to the airport police station and get a temporary identification card for boarding.
Location: (Terminal 1) East side of the Arrival Hall on the 1st floor
(Terminal 2) Room 22008, east of Domestic Security Channel 1
Tel: 010-64597459
Left Baggage Office
If you need to check your baggage, please contact the Left Baggage Office. You can check your baggage by the hour or by the day.
Location: (Terminal 1) East wall.
(Terminal 2) Near Gate No.9 in the Arrival Hall on the 1st floor; Near Gate No.8 and 10 in the Departure Hall on the 2nd floor
Operation Hours: 24 hours
Service Tel: 010-64598151
Dressing Room
In order to facilitate changing clothes, passengers' dressing rooms are located in the Baggage Claim Areas.
Location: (Terminal 1) west side of the Baggage Claim Area
(Terminal 2) East of Carousel 4 in the International Baggage Claim Area
Public Telephones
Two kinds of public phones are provided in the capital airport; one is the ordinary type, which uses an IC telephone card; some phones are equipped with vending machines to sell the IC cards. The other type is the multimedia telephone, which can send and receive e-mails and seek airport information.
Business Center
The Business Center provides various services: sending and receiving faxes, photocopying, printing, recharging mobile phone batteries, getting on line, as well as offering individual workstations for those who bring notebook PCs. Document binding and telephone cards are not available in all business centers, so please consult the business center staff ahead of time.
Location: (Terminal 1) East side of the 2nd floor hall.
(Terminal 2) Opposite Gate No.14 in the Departure Hall on the 2nd floor; in the International Waiting Hall, either between Boarding Gates 10 and 11 or near Boarding Gate 24
Operation Hours: 08:30-20:00
Service Tel: 010-64590339
In order to facilitate changing clothes, passengers' dressing rooms are located in the Baggage Claim Areas.
Location: (Terminal 1) west side of the Baggage Claim Area
(Terminal 2) East of Carousel 4 in the International Baggage Claim Area
Public Telephones
Two kinds of public phones are provided in the capital airport; one is the ordinary type, which uses an IC telephone card; some phones are equipped with vending machines to sell the IC cards. The other type is the multimedia telephone, which can send and receive e-mails and seek airport information.
Business Center
The Business Center provides various services: sending and receiving faxes, photocopying, printing, recharging mobile phone batteries, getting on line, as well as offering individual workstations for those who bring notebook PCs. Document binding and telephone cards are not available in all business centers, so please consult the business center staff ahead of time.
Location: (Terminal 1) East side of the 2nd floor hall.
(Terminal 2) Opposite Gate No.14 in the Departure Hall on the 2nd floor; in the International Waiting Hall, either between Boarding Gates 10 and 11 or near Boarding Gate 24
Operation Hours: 08:30-20:00
Service Tel: 010-64590339
Post Office
The airport post office provides services such as EMS (express mail service), postal remittances, mailing of packages and correspondence, as well as selling telephone cards, books and publications.
Location: Opposite Gate No. 2 in the Departure Hall of Terminal 2.
Operating Hours: 07:00-20:00
Service Tel: 010-64592056
Infirmary
The infirmary will provide voluntary services such as medical treatment in the airport building, first aid and ambulance service, and also supply drugs for routine and emergency use.
Location: (Terminal 1) The west side of the 1st floor hall
(Terminal 2) Gate No. 2 in the Departure Hall
Operating Hours: 06:00-22:00
Service Tel: (Terminal 1) 010-64540999; (Terminal 2) 010-64591919
Banks
Airport banks provide deposit and credit card services for RMB and some foreign currencies; they also handle domestic drafts, checks, remittances and foreign exchange, foreign currency exchange as well as selling and cashing traveler's checks. Inside the terminal buildings, there are ATMs and automatic currency exchange machines. Most Beijing banks are open from 08:00-17:30 on weekdays and 09:00-17:30 on weekends, but different branches vary. The only bank that will authorize a cash advance on American credit cards is the Bank of China.
Location:
Terminal 1: The Financial Service Areas in the west of the hall on the 2nd floor
Terminal 2: (see chart below)
The airport post office provides services such as EMS (express mail service), postal remittances, mailing of packages and correspondence, as well as selling telephone cards, books and publications.
Location: Opposite Gate No. 2 in the Departure Hall of Terminal 2.
Operating Hours: 07:00-20:00
Service Tel: 010-64592056
Infirmary
The infirmary will provide voluntary services such as medical treatment in the airport building, first aid and ambulance service, and also supply drugs for routine and emergency use.
Location: (Terminal 1) The west side of the 1st floor hall
(Terminal 2) Gate No. 2 in the Departure Hall
Operating Hours: 06:00-22:00
Service Tel: (Terminal 1) 010-64540999; (Terminal 2) 010-64591919
Banks
Airport banks provide deposit and credit card services for RMB and some foreign currencies; they also handle domestic drafts, checks, remittances and foreign exchange, foreign currency exchange as well as selling and cashing traveler's checks. Inside the terminal buildings, there are ATMs and automatic currency exchange machines. Most Beijing banks are open from 08:00-17:30 on weekdays and 09:00-17:30 on weekends, but different branches vary. The only bank that will authorize a cash advance on American credit cards is the Bank of China.
Location:
Terminal 1: The Financial Service Areas in the west of the hall on the 2nd floor
Terminal 2: (see chart below)
|
Banks |
Location |
Telephone |
|
Bank of China |
Opposite Gate No.8 in the Domestic Departure Hall on the 2nd floor. |
010-64590393, 010-64590391 |
|
Industrial & Commercial Bank of China |
Opposite Gate No.7 in the Arrival Hall on the 1st floor. |
010-64590464 |
|
China Construction Bank |
Opposite Gate No.8 in the Domestic Departure Hall on the 2nd floor. |
010-64590402, 010-64590404 |
|
Agricultural Bank of China |
Opposite Gate No.7 in the Arrival Hall on the 1st floor. |
010-64590169 |
|
China Minsheng Bank |
The north side of Gate No.8 on the 2nd floor. |
010-64592200 |
Smoking Room
The airport is equipped with two smoking rooms in Terminal 1 and eight in Terminal 2.
Service Tel: 010-64591919
Lounges
Complimentary Female and Infant Lounges and Timed Lounges provide many kinds of comfortable services. Please consult the information desks for the locations of these lounges.
Timed Lounges:
(Domestic) 010-64598932
(International) 010-64598943
Lost and Found Office
If you lose something at Beijing Capital International Airport, you may direct your inquiry to the Lost and Found Office.
Location: The east side of Terminal 1
The north side near Room 15 on the 1st floor of Terminal 2
Tel: (Terminal 1) 010-64540110
(Terminal 2) 010-64598333
E-mail: gkfwzx@bcia.com.cn
The airport is equipped with two smoking rooms in Terminal 1 and eight in Terminal 2.
Service Tel: 010-64591919
Lounges
Complimentary Female and Infant Lounges and Timed Lounges provide many kinds of comfortable services. Please consult the information desks for the locations of these lounges.
Timed Lounges:
(Domestic) 010-64598932
(International) 010-64598943
Lost and Found Office
If you lose something at Beijing Capital International Airport, you may direct your inquiry to the Lost and Found Office.
Location: The east side of Terminal 1
The north side near Room 15 on the 1st floor of Terminal 2
Tel: (Terminal 1) 010-64540110
(Terminal 2) 010-64598333
E-mail: gkfwzx@bcia.com.cn
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Comments and Questions
My supplier sent me Package of five laptops gave me the following tracking number RR731623781CN and after i tracked it,i found out that the last location for my goods was Beijing international airport on April 20,2010 while it was headed to it's destination (Yemen)but unfortunately I couldn't find the exchanged tracking number for the parcel left from Beijing to Yemen,because i have contacted the Yemeni post office many times and they told me there is no such tracking number.
Therefore, I ask you to kindly provide me any information about my goods according to the given tracking number: RR885116295CN
Your urgent reply is appreciated
Thanking you in advance
Reply9/1/2010 7:56:00 AMAmr Shawky , Yemen
Joanna :9/1/2010 8:54:00 PM
hi,you can enquire Beijing International Airport, here is the website: http://en.bcia.com.cn/
bout some items from china and was told theses are tne ems numbers RR731620414CN and RR731096524CN can you tell me where they are located
Reply5/31/2010 3:27:00 PMcarlyle holder , Barbados
anna :5/31/2010 9:49:00 PM
this website may help youhttp://www.ems.com.cn/english-main.jsp
How can I get packages sent through ems china,when I enter the tracking number it says no informatiion. Thank you for your help
Reply2/7/2009 1:18:00 AMselam
BeijingTrip.com :5/31/2010 3:28:00 AM
Dear Selam, first please make sure that you have the correct web address of ems china. Here is the correct one for you: http://www.ems.com.cn/english-main.jspenter the exact tracking number then. Hope you can find the information. Good luck!
Dear sir/madam
I was able to track parcel #tracking RR 596809498CN to the Beij
ing airport a week ago but can not track any further,as it seems to have disappeared.
Can you help?
Thank you
Hubert
Reply5/25/2010 11:26:00 AMHubett , Canada
Dear Sir/Madam,
My supplier sent me the parcel of some electronic samples such LCD TV,Laptop & mobile phone and gave me the following tracking number RR731623781CN and after i tracked it,i found out that the last location for my goods was Beijing international airport on April 20,2010 while it was headed to it's destination (Yemen)but unfortunately I couldn't find the exchanged tracking number for the parcel left from Beijing to Yemen,because i have contacted the Yemeni post office many times and they told me there is no such tracking number.
Therefore, I ask you to kindly provide me any information about my goods according to the given tracking number: RR731623871CN
Your urgent reply is appreciated
Thanking you in advance
Mr.Jamal
Yemen
Reply5/2/2010 12:47:00 PMMr. Jamal , Yemen
Hello dear Bejing Airport !
Is this the correct place through which I reach the Lost & Found Bureau of Bejing International Airport ?
Last week, 30th of September, shortly before I jumped onto flight CA 965 to Frankfurt, Germany, I seemed to have lost my cell phone and wallet on my way to the airplane.
Have you found either a black Nokia 2630 cell phone, with PIN lock and / or a small, black purse / wallet with my driver's license and various bank credit cards?
I would very much appreciate a quick reply, even if it is a no.
With kind regards,
- Philipp
Reply10/7/2009 2:33:00 AMPhilipp , Germany
Hello
I lost my cellphone, in terminal 2 this morning. My flight was cz 317 Beijing to Seoul. I'm not sure where I lost it but I think I lost it somewhere between the scanning and flight. It is a samsung anycall sch-w420, it is black and it is a touch phone. If you found anything like it, can you please contact me?
Thank you
Reply10/25/2009 8:30:00 AMSanghyun , Korea, Republic Of
Hello!
I lost my wallet (long and green with embroidered flowers on it) at TERMINAL 6 this morning. My flight number was CZ 317 Beijing to Seoul, Korea. I believe I left it near the seat, while I was waiting for my flight. If found, please contact me immediately - there are several extremely important identification cards/credit cards inside.
If it is not found near the terminal, the only other place it could be would be at the Starbucks near TERMINAL 6. I have already contacted the airplane staff, who did not find it.
My phone number in Korea is 010-8240-2358. My e-mail is jessi.quick@gmail.com.
Reply8/3/2009 1:58:00 AMJessica Quick , Korea, Republic Of
I seem to have lost my cell phone, I removed from my bag for scanning at the screening station 5:20 pm Mon. June 29, 2009 in the International departures area of TERMINAL 3 (just prior to the E train transfer train to the outer gates.)
Red and silver, Canadian Olympic emblem in a black leather case. Is there a number that will allow me to reach LOST and FOUND at the station itself ? If anyone saw it and turned it in, please advise by e-mail. Thanks. Xie xie.
Reply7/3/2009 9:47:00 AMAndrew Clarke , Canada
I left a Black nylon carrying case with a Olympus SP550UZ camera, on May 26th, perhaps at the United Ticket counter or the security check. My friend in Beijing is Amy Liu, and I have asked her to call you to see if it was found. Thank you
Reply5/28/2009 10:26:00 AMKurt J. Roy , United States